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After 4 straight summers of being an Operations Assistant for Purdue University Residences Conference Services, I've been promoted to Senior Assistant (Staffing) at Earhart Hall.

My former supervisor, Lisa, was hired on as SA for this summer under the arrangement that she'd be leaving July 5th to take a job at Washington State to be a new Residence Live Manager (Purdue's term) there. Originally, the Earhart Hall general manager (Ken) had ok'd the arrangement, thinking he'd shift Lisa's duties for the remainder of the summer (about 5 weeks) to the other SA (Billing) - Tony.

Once the summer got underway, however, it became apparent that things would get pretty hairy if Tony was to take on all that responsibility. The higher ups at the Conferences Division decided to ask somebody to step in as acting SA for the rest of the summer to help out.

Conferences wanted a nomination, and both Lisa and Tony suggested me, after reviewing my experience and job performance so far. Ken was supposed to approve it, but when this happened he was on vacation, so the decision was moved farther up the chain. The women in charge of all of the conferences know who I am (I've worked there for 4 years, remember?) and unanimously approved the move. Bam.

So within the span of a week, I became interim SA, and just today, started my first official day on my own as supervisor. !

I still do everything I was doing as an OA - have duty nights, go on rounds, work the office, help set up and take down various hall functions, give tours for incoming freshmen, and work the check-ins and check-outs for the various conferences that stay at our hall.

In addition, I now am in charge of more. The biggest responsibility is scheduling - I handle the schedule for 7 OAs and myself for the rest of the summer. I also am in charge of the details for every check in and check out, mainly organizing and setting up the key packets for every guest we have. I'm also supposed to be the go-to guy for any problem that comes up - stuck keys, broken elevators, basement floods, fire alarms, angry/sad/lost guests, noise complaints, late workers, and pretty much anything else that may happen. I post signs and door tags, run orientation meetings for conferences, and attend some meetings regarding large scale issues and changes for conferences.

I've moved from part time (20 hrs/week, plus about 10 hrs/week giving tours) to full time (40 hrs/week). I also get a pretty hefty raise, which is *really* nice. The workload varies a lot week-to-week, though.

Some days are easy. I have the schedule done, no conferences are coming or going, and all of my staff does their jobs and everything hums along perfectly.

Other days I'm running around the building trying to find somebody with the training or clearance to fix something I can't, or find something I wasn't quite told where to find, or something like that. So there's quite a lot of on-the job training.

But it's not like I'm completely helpless. The other SA on staff helps out a lot, the hall GM is around most of the time to help, and I've been an OA for several summers before. I'm pretty well versed in customer service, having worked the main desk at Hillenbrand Hall for a few years, and before that I worked in a kitchen at a nursing home. Plus I've been at school for a while, so I know the answers to most Purdue questions like the back of my hand.

It's the first time I've really moved beyond the entry level at a job before, and I feel very proud. This isn't what I have in mind for a lifelong career, but it still feels good. My boss(es) seemed very pleased I was able to step up and have a lot of faith and trust in my abilities and reliability.

I had actually missed the application process to do this job from the start of the summer, so in some way this feels like a second chance. Hopefully this promotion will be a stepping stone to do it again next year.

I remember when I was a little kid, when my dad would sit at the kitchen table with a ruler and a yellow legal pad, crankin' some tunes, working on his schedule. We (siblings) always joked about how dad would completely tune everything else out while he was working on the schedule - we would have to climb up into his lap just to talk to him. Both my parents have been and currently are managers in very stressful, customer-service oriented fields, and I feel like I have a tiny bit more understanding of what that takes.

I hope I can make them proud.