Way back when I was working at Mt. Washington Care Center, there was this little old lady named Ester Wagner in the dining room. When she came to the facility, she wasn't in good shape, and over 6 months, she just got worse and worse. I did, however, take the time to learn exactly how she took her coffee, even though it took me 6 cups and half an hour. From then on, however, I was her favorite server, and nobody else took the time to talk to her. I never took it as much- I just hoped somebody taking care of me would respect my preferences.
I found out that she passed away the other day. Her mother came to visit me, telling me that Ester always mentioned that nobody fixed her coffee like I did and she herself appreciated my attention to her dietary needs. Her mother gave me a pick of a few her posessions, thanked me politely for making a difference and caring for her mother in her last few months, and left.
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